FREQUENTLY ASKED QUESTIONS (FAQs)

As an essential service, Enterhealth remains open, and we have increased our already rigorous safety protocols. We base all policies, practices, and decisions on the latest scientific information and the recommendations issued by the CDC to prevent the spread of COVID-19.

Our Infectious Disease Control Committee (IDCC) pre-screens patients and family members for possible exposure to or symptoms of COVID-19. All new patients must meet the following criteria before proceeding with the admissions process:

• All patients are required to take a PCR COVID-19 test within 24 hours of admission to our residential facility or provide proof of full vaccination.  For a list of test providers, please contact our intake team at 1-800-388-4601.
• Per CDC guidelines, individuals are considered fully vaccinated two weeks after the second dose of the Pfizer or Moderna vaccine or the first dose of the Johnson & Johnson vaccine. Patients who are fully vaccinated do not need to provide a negative COVID-19 test for admission.
• Some PCR COVID-19 test results are available within 24-48 hours, and patients are welcome to admit and quarantine in their private room surrounded by 24/7 onsite medical staff as they await their test results.
• All admissions are planned appropriately to ensure patient safety, and we can arrange concierge transportation if needed (options and costs may vary based on dates, times, and routes).

In the event that the IDCC clears a patient for admission who later presents with an unacceptable temperature or demonstrates new onset upper respiratory symptoms during the admission process, that patient must immediately be masked and referred to a testing center. The patient cannot be admitted until a COVID-19 test has been performed and is negative and all symptoms have subsided.

We work with most major insurance companies on an out-of-network basis to maximize treatment benefits for our patients.

While Enterhealth has no control over the outcome of insurance reviews, our staff works hard to obtain the maximum benefit allowed by a patient’s company and our goal is to exhaust all possible options to prevent funding from being a barrier to the treatment.

We’re different. When Enterhealth was first started, the goal was to provide the highest quality addiction treatment possible. Period. And that goal remains. Unfortunately, in today’s managed-care environment, in-network insurance providers are sometimes limited in the resources they can afford to offer.

Enterhealth does not want to be limited in the scope and nature of clinical services we can bring to bear to help our patients conquer addiction and live a successful life of recovery. To provide the best treatment, we need the best resources – which includes highly educated and trained staff, state-of-the-art equipment, and comfortable, beautiful facilities.

Our goal is to exhaust all options possible to eliminate funding as a barrier to the highest quality treatment available.

SmartHealth PayCard is another way to pay for healthcare expenses and daily medical needs. Based on credit worthiness, you can get approved in minutes and use your virtual card immediately to cover your expenses.

Learn more about SmartHealth PayCard.

Because we provide customized treatment programs designed around needs of each patient, length of treatment varies by individual. However, it’s our view and the opinion of many addiction experts that the longer a patient stays in treatment, the greater their likelihood for sustained recovery.

These addiction experts (as well as multiple medical studies) agree that the optimal amount of time needed to reboot the brain’s chemistry and rewire neurological pathways is about 45-90 days. We’ve also seen that patients who go through the full continuum of care – from residential treatment to outpatient treatment to aftercare – find the most success from the program.

Substance abuse is common in today’s society, especially with alcohol. Abuse starts with a person using drugs or alcohol more frequently, often to self-medicate physical/mental issues or avoid problems.

Once a person loses the ability to willingly stop using or drinking, they are now dealing with the disease of addiction. Lack of self-control is one of the key indications that drugs or alcohol have damaged the brain structure and function, making it physically impossible for the individual to stop using on their own for any prolonged length of time.

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The scientific and medical communities didn’t know as much about addiction and the brain 30 years ago as they do today. Part of what we’ve learned is that, for millions of people, overcoming addiction is not about a lack of will power or a lack of discipline. It’s a result of their brain being literally injured, and its chemistry becoming physically altered by substance use.

That’s why the scientific community now classifies addiction as a chronic and progressive brain disease, and it means that treating addiction may require medicine, just like any other disease. Therapy is necessary for recovery, but it’s not going to heal the brain. Believing therapy alone will work is one of the primary reasons so many people struggle and relapse.

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We understand that residential treatment is disruptive to families, careers, and everyday life. But that’s one of the reasons why it’s so effective. In most cases, the brain of someone with a substance use disorder needs disrupting in order to break the harmful patterns to which it’s accustomed.

In addition, people who enter residential treatment typically have problems that require combined medical, psychological and/or physical therapies over a sustained period of time in a controlled environment. Residential treatment is often the most practical and effective course of action.

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It’s a myth that those with addiction problems need to hit “rock bottom” before they’re ready for treatment. Helping your loved one get help early in their addiction cycle will result in fewer accompanying psychological and physical problems and a better prognosis for long-term recovery.

Furthermore, “rock bottom” is a dangerous place to be. For many addicts, that point is when a near-fatal or fatal overdose, serious accident, or criminal justice consequence has occurred.

Depending upon the substance being used, for how long, and in what quantities, anti-addiction medications may be the best solution to rebalance altered brain chemistry and help that person stop using. Research shows that a personalized treatment plan combining these kinds of medications with evidence-based behavioral therapies is the most effective way to address individual abuse patterns and co-occurring medical, psychiatric, and social problems to achieve a sustained recovery.

Click here to learn more about medically assisted treatment for addiction.

We understand that searching for the right substance abuse treatment program can be difficult, and many people are unsure of what they need to know about different facilities and treatment methods. That’s why we put together a list of the 10 most important questions you should ask of any treatment program, including Enterhealth Ranch.

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