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FREQUENTLY ASKED QUESTIONS (FAQs)

Here are our answers to your questions

The following are answers to our most frequently asked questions. If your question isn’t here or you simply want more information, please call 1.800.388.4601 or reach out using our contact form.

WHAT WILL BE MY COSTS FOR TREATMENT?

Every treatment plan is different. Call 1.800.388.4601 and our intake team will help you determine what your treatment will include and how much it will cost.

DO YOU TAKE INSURANCE?

We work with most major insurance companies on an out-of-network basis to maximize treatment benefits for our patients.

While Enterhealth has no control over the outcome of insurance reviews, our staff works hard to obtain the maximum benefit allowed by a patient’s company and our goal is to exhaust all possible options to prevent funding from being a barrier to the treatment.

MOST PROVIDERS OFFER IN-NETWORK INSURANCE COVERAGE. WHY DOESN'T ENTERHEALTH?

We’re different. When Enterhealth was first started, the goal was to provide the highest quality care possible. Period. And that goal remains. Unfortunately, in today’s managed-care environment, in-network insurance providers are sometimes limited in the resources they can afford to offer.

Enterhealth does not want to be limited in the scope and nature of clinical services we can bring to bear to help our patients overcome mental health and substance use issues so they can live a healthy, fulfilling life. To provide the best treatment, we need the best resources—which includes highly educated and trained staff, state-of-the-art equipment, and comfortable, beautiful facilities.

DO YOU OFFER PAYMENT PLANS?

Our goal is to exhaust all options possible to eliminate funding as a barrier to the highest quality treatment available.

SmartHealth PayCard is another way to pay for healthcare expenses and daily medical needs. Based on credit worthiness, you can get approved in minutes and use your virtual card immediately to cover your expenses.

Learn more about SmartHealth PayCard.

WHY SHOULD I CHOOSE ENTERHEALTH FOR MENTAL HEALTH OR SUBSTANCE USE TREATMENT?

Enterhealth uses comprehensive assessments, evidence-based treatment protocols, and personalized care plans designed to get to the root cause of these issues, rather than just treating the symptoms.

Enterhealth goes beyond the mental health condition or substance use. We treat the entire person—physically, mentally, and spiritually—and their family, too. We do not follow the status quo in mental health and addiction treatment because our goal is to ensure a lifetime of healing and recovery.

WHAT MAKES ENTERHEALTH DIFFERENT FROM OTHER TREATMENT PROVIDERS?

Enterhealth goes beyond the substance of abuse. We treat the entire person—physically, mentally and spiritually—and their family, too. We do not follow the status quo in mental health and substance use treatment: our goal is to ensure a lifetime of recovery.

DOES ENTERHEALTH PROVIDE DETOXIFICATION SERVIES FOR PATIENTS WITH SUBSTANCE USE DISORDERS?

Yes. Patients with substance use disorders need to first undergo a withdrawal stabilization process with the 24/7 support of medical staff, which makes detox safer and more comfortable.

IS DETOX AVAILABLE SEPARATELY FROM PRIMARY TREATMENT?

No. Detox alone is not an effective treatment for substance use disorder. Every element of Enterhealth’s treatment programs—from assessment through aftercare—is essential for a lasting recovery.

HOW LONG DOES TREATMENT TAKE?

Because we provide customized treatment programs designed around needs of each patient, length of treatment varies by individual. However, it’s our view and the opinion of many experts that the longer a patient stays in treatment, the greater their likelihood for sustained recovery.

These mental health and substance use experts (as well as multiple medical studies) agree that the optimal amount of time needed to reboot the brain’s chemistry and rewire neurological pathways is about 45-90 days. We’ve also seen that patients who go through the full continuum of care – from residential treatment to outpatient treatment to aftercare – find the most success from the program.

WHAT'S THE DIFFERENCE BETWEEN ABUSE AND ADDICTION?

Substance abuse is common in today’s society, especially with alcohol. Abuse starts with a person using drugs or alcohol more frequently, often to self-medicate physical/mental issues or avoid problems.

Once a person loses the ability to willingly stop using or drinking, they are now dealing with the disease of addiction. Lack of self-control is one of the key indications that drugs or alcohol have damaged the brain structure and function, making it physically impossible for the individual to stop using on their own for any prolonged length of time.

Click here to learn more.

WHY IS ALCOHOL AND DRUG ADDICTION CONSIDERED A BRAIN DISEASE?

The scientific and medical communities didn’t know as much about addiction and the brain 30 years ago as they do today. Part of what we’ve learned is that, for millions of people, overcoming addiction is not about a lack of will power or a lack of discipline. It’s a result of their brain being literally injured, and its chemistry becoming physically altered by substance use.

That’s why the scientific community now classifies addiction as a chronic and progressive brain disease, and it means that treating addiction may require medicine, just like any other disease. Therapy is necessary for recovery, but it’s not going to heal the brain. Believing therapy alone will work is one of the primary reasons so many people struggle and relapse.

Click here to learn more.

WHY IS INPATIENT TREATMENT CONSIDERED THE BEST OPTION FOR MOST PATIENTS?

We understand that residential treatment is disruptive to families, careers, and everyday life. But that’s one of the reasons why it’s so effective. In most cases, the brain of someone with chronic mental health and/or substance use disorder needs disrupting in order to break the harmful patterns to which it’s become accustomed.

In addition, people who enter residential treatment may also have problems that require combined medical, psychological and/or physical therapies over a sustained period of time in a controlled environment. Residential treatment is often the most practical and effective course of action.

Click here to learn more.

WHEN IS THE BEST TIME TO ENTER MENTAL HEALTH / SUBSTANCE USE TREATMENT?

It’s a myth that those with addiction problems need to hit “rock bottom” before they’re ready for treatment. Helping your loved one get help early in their addiction cycle will result in fewer accompanying psychological and physical problems and a better prognosis for long-term recovery.

Furthermore, “rock bottom” is a dangerous place to be. For many addicts, that point is when a near-fatal or fatal overdose, serious accident, or criminal justice consequence has occurred.

WHEN ARE ANTI-ADDICTION MEDICATIONS NEEDED?

Depending upon the substance being used, for how long, and in what quantities, anti-addiction medications may be the best solution to rebalance altered brain chemistry and help that person stop using. Research shows that a personalized treatment plan combining these kinds of medications with evidence-based behavioral therapies is the most effective way to address individual abuse patterns and co-occurring medical, psychiatric, and social problems to achieve a sustained recovery.

Click here to learn more about medically assisted treatment for addiction.

WHAT QUESTIONS SHOULD I ASK WHEN RESEARCHING TREATMENT PROGRAMS?

We understand that searching for the right substance abuse treatment program can be difficult, and many people are unsure of what they need to know about different facilities and treatment methods. That’s why we put together a list of the 10 most important questions you should ask of any treatment program, including Enterhealth Ranch.

Click here to learn more.

HOW ARE FAMILIES INVOLVED IN THE TREATMENT PROCESS?

Mental health conditions and substance use disorders affect more than just one person—every relationship can be affected. Families are not only encouraged to support their loved one through visitation and communication, but are also invited for their own family therapy as well.

DO YOU TREAT MENTAL DISORDERS SUCH AS DEPRESSION AND BIPOLAR DISORDER?

Yes. As a part of both our mental health treatment programs, and as co-occurring disorders along with substance use disorders, we treat depression, bipolar disorder, and a host of other mental conditions and issues.

Learn more about the mental health conditions we treat.

ARE THERE FULL-TIME PSYCHIATRISTS AND PSYCHOLOGISTS ON STAFF?

Yes, our board-certified psychiatrists, psychologists, and medical staff are full-time employees.

DO YOU DO ANY FOLLOW-UP AFTER DISCHARGE?

Yes. Part of your discharge plan includes continuing care in an outpatient setting, whether that is the Enterhealth Outpatient Center of Excellence in Dallas, or a qualified outpatient center in your area.

DO YOU DO ANY FOLLOW-UP AFTER DISCHARGE?

Yes. Part of your discharge plan includes continuing care in an outpatient setting, whether that is the Enterhealth Outpatient Center of Excellence in Dallas, or a qualified outpatient center in your area.