SMS TERMS & CONDITIONS
Enterhealth SMS Terms & Conditions
Effective Date: July 27, 2026
These SMS Terms & Conditions govern text messages sent by Enterhealth, LLC (“Enterhealth,” “we,” “us,” or “our”) to patients, prospective patients, and others who consent to receive SMS communications from us. These terms supplement our Website Privacy Policy and Notice of Privacy Practices.
Purpose
Enterhealth uses SMS messaging to facilitate communications concerning admissions, intake, treatment services, appointments, and other healthcare-related matters. Participation in SMS messaging is voluntary, and you may opt out at any time.
Types of Messages Sent
Depending on your relationship with Enterhealth and the consent you provide, you may receive text messages related to:
- Appointment reminders and confirmations
- Admissions and intake follow-up
- Scheduling changes and updates
- Account and service notifications
- Responses to questions or requests for assistance
- Educational and wellness information
- Marketing or promotional communications, when you have provided separate consent
Consent and Enrollment
You must voluntarily opt in before receiving SMS messages from Enterhealth. Consent to receive marketing text messages is not a condition of treatment, purchase, or receipt of any other service.
You may revoke your consent at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, or by contacting Enterhealth using the information below. Enterhealth will honor opt-out requests as soon as practicable and no later than required by applicable law. After opting out, you may receive one final text message confirming your request.
For assistance, reply HELP or contact Enterhealth at 800-388-4601 or [email protected].
Message Frequency, Charges, and Delivery
Message frequency varies based on your relationship with Enterhealth, the services involved, and your communication preferences. Message and data rates may apply according to the terms of your wireless service plan.
Delivery is subject to wireless carrier availability and cannot be guaranteed. Wireless carriers are not liable for delayed or undelivered messages.
Privacy
Enterhealth may collect and use information necessary to provide its SMS communications, including your name, mobile phone number, communication preferences, message history, and information you voluntarily provide.
Enterhealth may disclose this information to service providers that assist in delivering and managing its communications. Enterhealth does not sell personal information or share SMS consent information or mobile phone numbers with third parties for their own marketing purposes.
For additional information about how Enterhealth collects, uses, protects, and discloses information, please review our Website Privacy Policy and Notice of Privacy Practices.
Limitations of Text Messaging
Standard SMS messaging may not be fully secure or encrypted. Text messages may:
- Be stored on mobile devices
- Be accessible to others with access to the device
- Be retained by wireless carriers or cloud backup services
- Present privacy risks if a device is lost, shared, or compromised
Please consider these privacy risks before sending personal or health-related information through standard text messaging.
Sensitive Information and SMS
To protect patient privacy, Enterhealth generally does not send highly sensitive information through standard text messages, including:
- Diagnoses
- Treatment records
- Clinical notes
- Test results
- Mental health evaluations
- Substance use disorder treatment records protected by law
- Social Security numbers
- Insurance identification numbers
- Financial account information
When sensitive information must be exchanged, Enterhealth may direct you to an appropriate secure communication method.
Do not use SMS to communicate urgent or emergency medical needs. Text messages may not be reviewed immediately. If you are experiencing an emergency, contact emergency services or seek immediate medical assistance.
Marketing Communications
Marketing or promotional text messages are sent only after Enterhealth obtains the recipient’s consent to receive them. These messages may include:
- Program and service updates
- Educational resources
- Events and webinars
- Health and wellness information
- Other Enterhealth news or announcements
You may revoke your consent to receive marketing text messages at any time by replying STOP or contacting Enterhealth.
Patient Responsibilities
You are encouraged to:
- Protect your mobile device with a password or biometric security
- Avoid sending sensitive medical information through standard text messages
- Notify Enterhealth if your phone number changes
- Inform Enterhealth if your device is lost or compromised
- Delete messages containing personal information when appropriate
Changes to These Terms
Enterhealth may update these SMS Terms & Conditions from time to time to reflect changes in its messaging practices, services, or legal requirements. Updated terms will be posted on this page with a revised Effective Date.
Contact Information
Enterhealth, LLC
5601 Granite Parkway, Suite 500
Plano, TX 75024
Phone: 800-388-4601
Email: [email protected]
Website: Enterhealth.com
